1. About Calveo Club
These terms apply to Calveo Club membership supplied by Calveo (Advanced Skincare Clinic), Rutland Garden Village, Ashwell Road, Langham, Oakham LE15 7QN. By joining, you agree to these terms and authorise Calveo’s payment provider to collect the recurring membership fee.
Membership is personal to the named member and is available to clients aged 18 or over.
2. Membership fee and monthly credit
The membership fee is £140 per month, collected automatically on the agreed monthly payment date.
After each successful payment, £140 treatment credit is added to your Calveo Club balance.
If a payment fails or is reversed, no new credit is added. Calveo may suspend your benefits until payment is resolved.
The monthly fee is not an advance booking for any particular treatment. You still need to choose treatments and book them online, via the App, emailing, or calling.
There is a minimum sign-up period of six months, during which Calveo will expect monthly payments subject to its early cancellation terms.
3. Using Calveo Club credit
Credit may only be used by you towards eligible Calveo treatments and at the prices shown at the time of booking or treatment.
Credit cannot be used to buy retail products, gift cards, another membership, or exchanged for cash.
If a treatment costs more than the available balance, you must pay the difference.
Credit is non-transferable and cannot be combined with another client’s account.
Where a refund is agreed for a treatment paid with Club credit, the relevant amount will normally be returned to your Club balance with its original expiry date.
4. Rollover and expiry
Unused credit rolls over from month to month.
Each individual £140 monthly credit expires 12 months after the date it is added to your account.
Calveo will use the oldest available credit first. Expired credit cannot be reinstated or refunded, except where required by law.
5. Member prices and benefits
Your membership entitles you to receive preferential prices on selected treatments, priority booking where available, and other benefits communicated by Calveo. Member prices apply only while membership is active, are subject to availability and clinical suitability, and may not be combined with other offers unless Calveo says otherwise.
Calveo may change the list of eligible treatments, member prices, or non-cash benefits. Where a change is material, Calveo will send you reasonable notice.
6. Bookings, deposits, and cancellations
A standard £40 booking deposit is required for each treatment. This deposit will be deducted from the treatment cost when you attend your appointment.
Appointments may be moved or cancelled without charge when at least 48 hours’ notice is given.
For a cancellation with less than 48 hours’ notice, or a missed appointment, Calveo will retain the £40 deposit or deduct £40 from the member’s available Club balance.
Calveo may use reasonable discretion in exceptional circumstances.
7. Consultations and treatment suitability
Membership does not guarantee that a particular treatment will be clinically suitable. Treatments remain subject to consultation, consent, contra-indications, age restrictions, practitioner availability, and Calveo’s clinical protocols. If a treatment is unsuitable, the team will discuss appropriate alternatives.
8. Calveo Perks Points
Calveo Club and Calveo Perks Points are separate. The £140 monthly membership payment does not automatically earn Perks Points. Any additional qualifying spend paid above the member’s available Club credit may earn Perks Points under the separate Calveo Perks terms. Refunds may reverse any related points.
9. Cancelling membership
You can cancel at any time after the initial six-month period by emailing contactus@calveo.co.uk
Cancellation stops future monthly collections once processed but does not refund payments already collected, except where required by law.
After cancellation, any unused Club credit remains available until its original 12-month expiry date. Preferential member prices and other active-member benefits end when the membership ends.
Calveo may end or suspend membership for non-payment, fraud, abuse of the scheme, threatening or inappropriate behaviour, or a serious breach of these terms. Paid, unused credit will remain subject to its original expiry date unless the law permits otherwise.
10. Cooling-off and statutory rights
Where the membership is bought online, by telephone, or away from Calveo’s premises, the member may have a legal right to cancel within 14 days. If you ask Calveo to provide services during that period, Calveo may charge for services supplied before cancellation where the law allows. Nothing in these terms affects your statutory consumer rights.
11. Changes to the fee or terms
Calveo may update these terms or the monthly fee by giving reasonable advance notice. If you do not accept a material change, you may cancel before it takes effect. Existing paid credit will keep its original expiry date.
12. Personal information and contact
Calveo will use your personal information to administer your membership, process payments, manage bookings, provide treatments, and communicate important service information. Calveo does not store or have access to your full card details. Payment details are processed securely through Calveo’s authorised payment provider and are not used for any purpose other than authorised payments. Personal information is handled in accordance with the UK GDPR and the Data Protection Act 2018, as explained in Calveo’s Privacy Notice.
BY CLICKING ACCEPT YOU TAKE FULL RESPONSiBILITY OF £140 A MONTH BEING DEBITED FROM YOUR ACCOUNT FOR A MINIMUM OF 6 MONTHS